Risk perspectives - An effective complaints procedure
Complaints are an irrefutable aspect of business life. For every trivial gripe, there is a legitimat...
Complaints are an irrefutable aspect of business life. For every trivial gripe, there is a legitimate grievance that holds the potential for a professional indemnity (PI) claim. Life is in the details and this is a mantra companies would be wise to heed. The process may be laborious but a correctly instituted complaints procedure will certainly prove worthwhile.
An effective system relies on good administration and dialogue between front-line and support staff. Risk managers must make clear the
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