Misinformed brokers need help from industry to implement TCF
Broker networks and industry bodies should be doing more to help brokers meet the impending Treating...
Broker networks and industry bodies should be doing more to help brokers meet the impending Treating Customers Fairly (TCF) deadlines, according to a financial consultancy firm.
Huntswood said TCF represents a major opportunity for the financial services sector, yet the approach taken by many in the industry was missing the point and risked damaging consumer confidence and the UK economy.
Matt Malone, head of transformation at Huntswood, said: "The Financial Services Authority (FSA) had not
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