Claims division face-lift hopes to boost efficiency, says Deacon

Block-flat insurance specialist Deacon has transformed its claims department with the hope of boosting its ability to process claims more quickly and efficiently.

The company has just completed a recruitment drive to create a new team of claims handlers, bringing its total claims department up to approximately 17 staff. Additionally, it has introduced a number of new operational and administrative initiatives and has guaranteed that it will be able to process all incoming post within three busin