The FSA publishes its Sourcebook
The Financial Services Authority (FSA) has published its Insurance Conduct of Business Sourcebook, w...
The Financial Services Authority (FSA) has published its Insurance Conduct of Business Sourcebook, which sets out standards and requirements for general insurance firms on how to deal with customers. The sourcebook includes additional rules that address areas of consumer detriment, in particular improving selling practices for protection products. All insurance firms are expected to meet the required standards by 6 July 2008.
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