CII Faculties launch fraud advisory podcasts
Sue Jones, head of unit for the IFB, will host the podcasts, offering guidance on how the insurance industry has been fighting organised fraud. She will also explain emerging challenges for practitioners trying to manage the problem, which has cost the industry £1.6bn a year, according to the Association of British Insurers (ABI).
Additionally, Ms Jones will highlight the potential rise in internal fraud, with crime gang infiltration of contact centres and claims departments; the possible
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Insurance Covid-Cast: How has staff productivity been impacted by remote working?
For the 35th episode of Post and Insurance Age’s video series we gathered together a panel of senior insurance managers to discuss how productive staff have been since Covid-19 lockdown, and whether it has changed as restrictions have eased?
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