Insurance Age

Homeowners adding to their flood woes, says Hiscox

Steve Langan, managing director, Hiscox UK, said: “Homeowners in at-risk areas need more education about what to expect from their insurer should the worst happen. As Sir Michael has pointed out, there were significantly different levels of service experienced by the people affected by the floods in 2007.

“Too many people see insurance as a commodity, partly because the insurance industry has, for too long, sold itself on price and not highlighted the value of service. Last year’s events hav