Towergate call centre move could be risky


It was a month of mixed news for Towergate. The consolidator announced that 750 roles were to go, as part of plans to move its personal lines and SME business to a call centre-based system, operating out of Manchester.

This was followed a few weeks later by Towergate buying Arista for an undisclosed amount. The purchase of the managing general agent was the more obviously positive story for the business. However, Mark Hodges, the broker’s CEO, managed to maintain an upbeat outlook on the situati