Insurers rally against Biba survey

It would take quite a lot of head scratching to recall the last time the British Insurance Brokers’ Association (Biba) stirred up quite so much controversy.

However, the trade body’s headline-grabbing survey, called ‘Insurance brokers adding value in the claims process’, certainly whipped up a storm. It came with the statement ‘Brokers fighting for fairer insurance payouts’, and found that 90% of insurance brokers believe that insurers are becoming stricter on paying claims.

At the time, the ins