Video: Insurance Age meets Cowens

In this episode, the first of a three part series, director Stuart Williams explains what professionalism means to him and tackles the question of whether a broker can be professional without being chartered. He also explains the impact on staff of the firm achieving chartered status.

Meanwhile Grant Scott, distribution and marketing director at Cowens, reveals how the broker has used its chartered status externally to grow the business, and details the effect that chartered status has had on