Power hour: Survive the surge

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▶ Jon: Compared to 25 years ago I think we have come a long way. There is a lot of surge planning among the adjusters and they can work out how they are going to operate in certain circumstances. The focus is developing upon, and learning from, every event. They have improved, but whether insurers have – I’m not sure.

▶ Andrew: We spend a lot of time conducting disaster recovery planning with our service providers to make sure they have plans in place for surge events and, in the event of a real

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