Power hour: Survive the surge
Claims are seen as the shop window of the insurance industry. However, this sector seldom gets the chance to show its capability outside major surges in claims such as last year’s ‘big freeze’ or the recent riots, writes Martin Friel
▶ Jon: Compared to 25 years ago I think we have come a long way. There is a lot of surge planning among the adjusters and they can work out how they are going to operate in certain circumstances. The focus is developing upon, and learning from, every event. They have improved, but whether insurers have – I’m not sure.
▶ Andrew: We spend a lot of time conducting disaster recovery planning with our service providers to make sure they have plans in place for surge events and, in the event of a real
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