At your service?



Chris Barnett
Operations manager, Heath Lambert, National

David Bonehill
Claims and risk services director, Ecclesiastical

Owen Gorman
Director, Delta Claims Services

Chris Hall
Managing director, Questgates

Chris Murray
Partner, Halliwells

Dickon Tysoe
Director, Bankstone

Stephen Walker
Head of operations, Provident Insurance


What constitutes good or bad claims service?

David: It's not us that define good or bad service, it's the customer. There is a difference between the composites and the

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