The balanced scorecard

Many organisations are enhancing their approaches to performance management. A recent survey revealed that 94% of businesses are either planning to introduce, or have already implemented, a quantitative metrics-based performance management programme. There is no doubt that a well-constructed approach to performance management is central to a business's future success.

Arguably, the Balanced Scorecard (BSC) is the most popular approach to metrics-based performance management.

But what is it and

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