Insurance Age

Household - Unsubstantiated claims

Household insurance fraud is often viewed as a 'victimless crime' bythe general public - and as a result, it costs the industry £1bn everyyear, according to the latest ABI statistics. This depressingly highfigure is forcing insurers to fight a rearguard action to try to stem thegrowing tide of dishonest claims.

The initial problem is identifying the various types of fraudsters. Thereare, broadly speaking, three basic kinds:

- opportunists, who have a genuine claim, but who exaggerate to get

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