Insurance Age

What you said about the claims function ..

When it comes to the claims function brokers felt that insurers were not pulling their weight. Complaints include the fact that insurers are not dealing with the claims fast enough or were not listening when brokers told insurers that they thought a claim was fraudulent.

The move by many insurers to India was also a source of complaint with one broker commenting: "Insurers do not understand their own claims service well enough - it is too slow. Outsourcing to the likes of India has been a

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