Insurance Age

It's good to talk as false claims slashed by third

Insurers and brokers could cut fraudulent claims by up to 30% using simple psychological techniques on claims below the £1,500 threshold according to a prominent loss-adjuster.

Crawford & Company said many fraudulent claims could arise when insurers refer claims below the threshold of £1,500 direct to retailers to handle.

Bobby Gracey, UK head of counter-fraud solutions, said: "Most insurers will have a threshold over £1,500, and anything below that they appoint firms like Allied Carpets or Di

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