Fast and flexible policy changes ‘business critical’ for commercial motor brokers
Over 80% of brokers described the ability to complete MTAs quickly and accurately as 'business critical' when dealing with commercial motor fleet policies, more than double on late 2024, according to broker research by Direct Commercial.
This compares with previous Direct Commercial Broker Barometer research conducted in late 2024 in which just 37% of brokers used the same words to describe policy flexibility.
The ability to process fleet policy changes quickly has become one of the most important service differentiators in commercial motor insurance, the firm outlined.
Commercial motor brokers placed growing importance on fast and accurate mid-term adjustments as fleet operators demanded greater flexibility and responsiveness
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