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Post Intelligence Benchmarking - Commercial insurers: Winners and losers

snakesandladders

The annual Insurance 360 Business Insurers Insight Report service rankings show some steady, some on ladders - and some on snakes.

Readers of Post will be familiar with the annual Insurance 360 Business Insurers Insight Report. Each year, we ask a cross-section of commercial brokers to grade insurers they have used during the previous 12 months on six core aspects of service. We then calculate scores and rankings for each of these aspects — and, from these, for insurers’ performance on service overall. We also invite frank broker comment on service, relationship management and technological matters.

For the full methodology

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Interview: Gallagher’s Karen Greenhalgh

Karen Greenhalgh, head of broking and placement for the commercial division at Gallagher in the UK, details her route into insurance, being one of the very first recruits when the US giant entered the retail market, and following her recent promotion her vision for her new role at the consolidating behemoth.

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