Sentiment Survey May 2013

Reputation and professionalism

Chris Dobson, distribution director, Ageas

As I write this summary of broker feedback from the Spring Insurance Age Sentiment Survey, the funeral for Baroness Margaret Thatcher has just taken place. It’s also raining – again.

Both seem strangely apt as I see how brokers have contended with what could be described as a ‘winter of discontent’ since the last survey. I too share their hopes and fears for the reputation of the industry in light of such issues as

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