Customer service
Viewpoint: Loyalty rides on every claim
Jonathan Hughes gives his views on claims
Broker claims debate - roundtable: A case of too many cooks?
The friction between brokers, insurers and accident management companies is well documented, but what has come under less scrutiny is the underlying reason for this tension. Martin Friel reports on this special roundtable debate.
Broker claims debate: Giving credit where it's due
Credit-hire organisations step in to provide replacement vehicles to not at fault drivers when insurers fail to serve their needs. Unsurprisingly, the relationship between the two industries has always been tense. Edward Murray asks where brokers fit in…
Technology - Cloud computing: Reach for the skies
Emmanuel Kenning looks at developments in cloud computing and the possible impact on brokers.
Viewpoint: The pros and cons of commission disclosure
Evolution Underwriting CEO Paul Upton evaluates the pros and cons of commission disclosure for large and small brokers as the transparency of the current model comes under scrutiny by professionals in the US and the UK as well as by the European…
News review: August
Axa Insurance customer experience director, Paul Meehan, expressed interest in filling the senior management vacancy in the company's commercial division.
Interview: The almost great and the good
Martin Friel talks to Theo Duchen and David McDonald about how Acturis is over-delivering in professionalism and efficiency in a bid to achieve greatness
Your letters: Open letter to the ABI, FSA and FOS
We have it all: human rights, data protection, statutory obligations, regulatory regimes, codes of conduct, corporate governance, rules of engagement, terms of reference, standards for this, standards for that and, ah yes, let's not forget, 'complaints…
All quiet on the North-western front?
The healthy competition between its two dominant cities, Manchester and Leeds, makes the North-west insurance market anything but quiet. Martin Friel profiles some of the region's key players
Reportage - specialist products: How practical is it to sell specialist cover on the web?
Making commercial insurance products available online can create efficiencies for customers, brokers and insurers and has proved particularly successful in the standard SME market. Ian Wainwright asks if it is practical to sell specialist cover over the…
Reportage: Transactional websites - what are the benefits for brokers?
By automating personal lines underwriting and providing clients with more than just a place to go window shopping, Kevin Child explains how brokers can benefit from creating fully transactional websites.
Editor's comment - August 2010
If one good thing has come out of the Financial Services Compensation Scheme (FSCS) levy debacle, it is that brokers have shown there is only so much they can take.
Letters: Brokers must invest in e-commerce
Mark Roberts of CGI is right to warn brokers to invest in e-commerce (Insurance Age, July 2010).
Management clinic- anti-bribery: Don’t slip up
The FSA has published an anti-bribery and corruption in commercial insurance report. It seems to relate to overseas markets, so does it apply to my firm?
Service is key factor in picking home insurance provider
More than 12 million people are set to switch utilities or insurance provider in search of 'better service', according to research.
Reportage - composite v specialist: From the tiny ant to the elephant
When it comes to SME business, are the smaller, niche providers naturally a better fit or does the scale and clout of the composites count the most in this market? Martin Friel asks how much size really matters.
Viewpoint: Industry's deep freeze challenge
Replacement vehicle sector under the spotlight