SSP
Open letter: Broker skewers SSP's lack of communication
Hayes Parsons managing director James Woollam writes an open letter to software house following power outage.
SSP CEO admits Pure users do not have “full access” to system
Brokers complain they cannot access documents and of slow systems following SSP’s assertion that 90% of those affected by the outage were back online.
SSP confirms 90% of its brokers are back online or in final testing
Group CEO Laurence Walker says around one third of its broker customer base was affected by the power outage on 26 August.
Biba to host talks to navigate SSP issues
Biba is looking to hold a meeting as soon as possible to discuss disaster recovery and next steps for member agreements with SSP.
Brokers exploring avenues for SSP compensation
An SSP spokesperson acknowledges reports of a further outage this morning impacting some customers.
SSP admits some restoration promises were "premature"
Software company remains silent on timeline for bringing all users back online.
Brokers remain offline 11 days after SSP outage
Brokers still unsure when they will be able to work and reports suggest SSP has suffered a further glitch.
Document details Acturis' power outage and response
Software house said it was disappointed by the outage, restored service within two hours and has increased the number of back-up generators.
SSP confirms some brokers are online again
Software provider is now contacting those customers whose systems are becoming available.
SSP tries to restore service in alternate site
Software house said it was focusing on completing the unpacking of data as quickly as possible.
SSP says it will remove brokers from FCA-requested list
Software house admits that FCA has asked for a list of brokers affected by outage but offers firms the chance to be removed from the list.
Biba open to support members in SSP saga
Trade body commits to further investigations over business continuity planning.
SSP suffers new hardware failure overnight
Software house warns data recovery will take some time and services unlikely to be restored today (2 September).
Broking Break: Your top five of the week
The ongoing suffering of SSP users has dominated the market news this week with reader clicks giving the issue a clean sweep of the top 5 most read.
SSP apologises to extremely frustrated customers
Technology company confirms work undertaken with MIB and insurer partners to agree emergency processes.
Insurers rally to support SSP brokers
Providers and wider industry confirm backing for troubled brokers affected by the outage.
MIB pledges support amid continuing SSP confusion
The Motor Insurance Bureau has promised to work with insurers and brokers to support police in their roadside enquiries.
Broker calls for pragmatism from insurers as SSP outage continues
Bollington advises that insurers are recognising the need to be practical and hold cover for brokers as SSP systems remain down.
SSP outage unlikely to be solved today
Software provider says it has informed the FCA and MIB about the service interruption.
Brokers must increase due diligence following SSP saga, says expert
Brokers have been cautioned that moving to another technology provider would provide no "instant solution".
Brokers struggling following SSP outage
Outage will have long-term implications according to brokers as SSP admits on Wednesday morning that it is "unable to provide a further update".
Brokers unable to work following SSP power outage
Brokers are unable to access emails, records and contact details to clients following the system failure.
SSP confirms unprecedented power outage
Power outage causes problems for SSP brokers.
Modus launches home product on SSP
MGA says product is designed for a wide range of properties and tenants.