SSP CEO admits Pure users do not have “full access” to system
Brokers complain they cannot access documents and of slow systems following SSP’s assertion that 90% of those affected by the outage were back online.
SSP users affected by the outage on 26 August can still not access all documentation despite SSP stating yesterday (12 September) that 90% of those impacted were back online.
SSP CEO Laurence Walker admitted that the software house was still in the process of restoring document archives.
He said: "More than 90% of our affected customers are now live and have the ability to trade but we are still in the process of restoring all of their document archives, which may mean in some cases customers do
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Broker
Biba 2024: Aviva not afraid of ‘tough’ conversations, but ‘categorially’ committed to broker PL, says MD Morris
Aviva has reiterated its commitment to brokered personal lines business, although it is not opposed to a bit of ‘tough’ love to maintain a consistent approach to the market.
Biba 2024: Brokers and insurers have huge role to play in raising awareness of Martyn’s Law
The insurance industry has a huge role to play in raising awareness of the incoming legislation aimed at protecting premises from terrorism attacks, the audience at the British Insurance Brokers’ Association’s 2024 conference has heard.
TBIG invests in Deva
The Broker Investment Group has taken a minority 49% stake in Chester-headquartered Deva Risk Group in its sixth deal of the year.
‘Not right’: Biba CEO Trudgill reveals sad letter of small broker crushed by regulation
In his inaugural conference speech as Biba CEO Graeme Trudgill has vowed to fight the onslaught of regulatory workload being imposed on brokers.
Biba publishes guide to help members demonstrate fair value when offering premium finance
The British Insurance Brokers’ Association has launched a guide for members that arrange premium finance for customers.
Biba launches guide on commissions
The British Insurance Brokers’ Association has launched a guide at its 2024 conference designed to help demystify the commission model.
Are Northern Ireland brokers feeling the personal lines capacity squeeze more than most?
With prices rising faster in personal motor and household than other parts of the UK, brokers in Northern Ireland have good reason to be worried about remaining competitive. Siân Barton gets to the root of the issue and explores what is being done to address it.
Movo to launch network for directly authorised brokers
Movo will launch Movo Fusion, a network for directly authorised brokers, in the coming months with a pilot starting on 1 June Insurance Age can reveal.
Most read
- Video Q&A: Close Brothers Premium Finance MD Shaun Hooper
- Jensten wholesale division split sees MD Simon Taylor exit
- FCA chair admits surprise at “stern reaction” to name-and-shame proposals