Why the sector needs to help vulnerable customers

ant gould

The New Generation Group's report at the heart of Insurance Age's new campaign was produced in answer to the question - what can you do to help drive change in the insurance profession for the ultimate good of customers and to address the issue of public trust? Their work on vulnerability and, more importantly Insurance Age's campaign, can help do just that. Throughout the report there are excellent examples of existing practices by the insurance market in identifying and helping vulnerable c