The Future of Broking: Articulating the value of a broker
Articulating the value of being a broker sounds easy doesn’t it?
But as Neil McFarlane, managing director of TH March, notes this is not as simple as it first appears.
"I don't believe in just saying we offer ‘excellent service' because this means different things to different people," he comments.
"For this reason, we need to define what it is, whether turning around a quote in a day or dealing with a complaint in a week - and make sure we communicate that with clients and keep them informed."
McFarlane is among the many broking luminaries who have helped
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Commercial
RSA and NIG brands to become one next year but undecided on name
In an update to brokers on the NIG deal, RSA commercial lines managing director Sonya Bryson explained there will still be two sets of products and systems on 1 May, with all remaining the same in the short term.
Pen inks £150m social housing capacity deal with SiriusPoint
Pen Underwriting has announced a new long-term capacity deal with SiriusPoint.
Biba Conference 2024 countdown: FloodFlash’s Ciana Kenny
Ciana Kenny, senior distribution manager at FloodFlash, promises sensor demos on its stand, looks forward to the Friday stand-up feedback and advises delegates to ‘stay hydrated’.
Biba Conference 2024 countdown: iprism’s Brad Harmer
In the latest in our series of Biba previews, Brad Harmer, chief commercial officer at iprism, teases a digital challenge on its stand and why he won’t be missing astronaut Tim Peake’s speech.
Macquarie MGA granted Lloyd’s coverholder status
Macquarie Insurance Facility is to expand its insurance capabilities following approval as a Lloyd’s coverholder.
RSA posts 2023 loss as underwriting result improves
RSA has reported a loss after tax of £89m driven in part by integration costs as the underwriting performance improved year on year.
Alan Boswell seals deal for taxi and driving school specialist
Alan Boswell Group has bought The Insurance Centre, a Norwich-based insurance broker with expertise in taxi and driving schools insurance.
US fronter Hadron set to onboard first UK MGA in Q2
Altamont-backed hybrid insurer Hadron is aiming to change the reputation of fronters to businesses that priortise sensible and measured underwriting rather than just scale.
Most read
- In Depth: Managing cyber risk in an ever-changing security landscape
- Covéa cuts losses but underwriting deficit grows
- JMG strikes its biggest deal of 2024 with BQI swoop