Insight
Blog: Making financial communication plain
Atlanta's Karen Hogg explains how using plain numbers can improve customer care.
Environmental, social and corporate governance and the risks for institutions
In Depth: Rachel Gordon questions if ESG is all about the optics or are there some real risks to address?
The accidental insurance broker – Brokerbility boss Ashwin Mistry
Profile: How Ashwin Mistry took a wrong turn and ended up in insurance. Interview by Siân Barton
Carrot selects CDL
The provider was previously using more than one tech provider.
Broking Success: A helping hand… or eight?
The Insurance Octopus director Helen Bush and Naz Keshavarzi, product and insurer relationship manager, tell Insurance Age all about how they make the business more accessible for the SME market and what the company’s journey has been like so far
How can brokers help financial institutions protect against insolvency and regulatory failures?
In depth: Rachel Gordon explores how specialist cover can protect financial institutions as the risks are exacerbated by the pandemic.
UK & International boss Scott Egan exits RSA
He will be succeeded by Ken Norgrove, who most recently worked as CEO of RSA Scandinavia.
Hubb buys insurtech provider Digital Fineprint
Broker says the deal will enable it to expediate the quotation process, provide a more bespoke service for its customers, and offer risk insight to quoting insurers.
The challenges and benefits of using tech and digital tools in broking
Roundtable: Our panel of experts discuss the pros and cons of brokers embarking on their digital transformation journeys with Open GI
Opinion: Covid-19, hybrid working and achieving a positive work/life balance
Mike Edgeley, Clear Group CEO, consider how brokers can find a better work/life balance as we move through the Covid-19 pandemic
FCA to introduce consumer duty to drive “fundamental shift” in industry mindset
The regulator has launched a consultation on the duty, which was first flagged in May this year, as it seeks to increase consumer protection and tackle harm.
People Moves: 6-10 December 2021
Keep up to the date with the latest industry moves.
Stubben Edge acquires Akoni Hub
The technology provider has said the new partnership will give brokers the tools to manage their cashflow better, develop products to market more quickly, and accelerate growth.
AssuredPartners acquires PSP Group
The broker highlighted that the deal was a step forward towards the expansion of its UK operation in the South West.
News analysis: Calculating broker PI
Brokers are counting the cost of their own professional indemnity protection. Sam Barrett investigates.
Aston Lark buys PMI book
The consolidator has added the client book of Choice Benefits to its portfolio.
Lycetts on track to triple profits in 2021
In an interview with Insurance Age, Lycetts boss Charles Foster speaks about the company’s growth strategy, changes in the agricultural sector, and plans for finding a new CEO.
E-Zee appoints Joe Sultana to board
He was formerly COO at software house Applied Systems.
MCE: Edwards hits out at administrator over MTA u-turn
MCE Edwards says he is “ashamed of the profession” and warns that the decision could impact vulnerable customers.
FCA launches AR consultation to “address harm”
Regulator warns that there are “real risks of consumers being misled and mis-sold with little scope for recourse” as it proposes changes to the current model.
Interview: Sara Fardon – Willis Towers Watson Networks
After taking home this year’s Achievement Award at Broker Expo 2021, Sara Fardon, managing director Willis Networks, talks to Insurance Age about her career in insurance and the value of broker networks.
Biba welcomes "big win for brokers" on IPT
Biba’s David Sparkes says the broker trade body engaged with the government "at length" against proposals that brokers could be made liable for any unpaid IPT, a proposal that HMRC has confirmed it will not take forward following its IPT consultation.
Howden buys boutique broker, Ross Insurance Group
The business, based in Surbiton, specialises in financial and construction risks.
HMRC flags potential code of conduct for brokers in IPT consultation update
Government outlines the next steps and details responses from industry stakeholders, including brokers, insurers and trade bodies.