SME Now and in the Future: Raising your claim game
Small businesses may not always be prepared for the claims process, but brokers can make the journey easier for clients and even improve retention rates at the same time, writes Edward Murray
Just over two years ago the Financial Conduct Authority put SME claims handling under the microscope (the TR15/6 investigation) and found there was room for improvement.
In the intervening years many insurers and brokers have put an added focus on their claims proposition and sought to differentiate themselves in a competitive market.
The irony, however, is that while brokers and insurers may have put a priority on their claims handling processes, many SMEs fail to give insurance matters the
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