Opinion: Bought By Many’s Charlotte Halkett on reasons to be positive about 2021

There is no place for ruthless self-interest in 2021 and businesses should learn from the coronavirus vaccine roll out that collaboration will be key over the next 12 months, says Charlotte Halkett.

While no industry was fully prepared for the seismic upheaval caused by the coronavirus pandemic, the insurance sector was hit particularly hard. The reason for this is simple - years of failing to modernise left the industry vulnerable and this finally came home to roost, meaning many insurance lines struggled to support sales or customer services calls at a time when customers needed us most.

Clearly, the importance for customer-focused and tech-led strategies are key to ensuring business-as