Brokers still critical of SSP Pure reliability more than a year after the outage
CEO responds as users claim tech company has further to go on service and communication while exiting broker complains of high charges to retrieve data.
Brokers have argued that SSP’s Pure system is still unreliable more than a year after the outage which caused widespread chaos for customers for a number of weeks.
Commenting after CEO Steve Lathrope’s comments on SSP’s 2016/17 financial results users have alleged that they are still experiencing problems with the platform.
James Woollam, who wrote an open letter to SSP criticising communication at the height of the crisis, advised that communication and reliability were still issues.
“The
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