Insurance Age

The emergency services.

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Following a serious house fire or theft, a prompt claims settlement is essential. However, Shona Cronin says that loss adjusting now means more than this - customers have learnt to expect more from insurance, making service the key.

Increased competition to retain business in the personal lines sector
is placing loss adjusters under more pressure than ever to achieve better
service standards. Policyholders now expect a great deal from an insurance
policy and according to Paul Wright, director at Ellis & Buckle, the
claims handling response has become the "acid test of the insurer/broker's
ability to deliver the promise".


Service has been the buzz word in the loss adjusting industry for the last
few years. As settlement times

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