Communication is key to success

Brokers can gain from improving communication with employees and competing brokers, according to Ric...

Brokers can gain from improving communication with employees and competing brokers, according to Richard Benson, partner, Benson Insurance Services.

He said: "The insurance broker is a naturally secretive species, but I believe that we have nothing to lose and much to gain by sharing experiences.

"Our own business was established almost 40 years ago and has undergone many transformations to its current base in Kegworth, Derbyshire.

"To help maintain staff, we have bi-weekly staff meetings where

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