Editor's letter: Broker offshoring - will it reach a full scale ‘Boom’?
Writing about insurance at the beginning of the 21st century, offshoring was very much in vogue.
Writing about insurance at the beginning of the 21st century, offshoring was very much in vogue.
As insurers looked to gain small margins in an increasingly competitive personal lines space the likes of Aviva outsourced thousands of roles overseas, with India very much the most popular destination.
Here a combination of tax breaks and a cheaper, well-educated workforce acted as the carrot to tempt businesses to either set up their own activities or work with third parties in places such as
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