Case study: Insurance Cares
Judith Smith of the Charity for Civil Services outlines how Zurich has worked with the charity to help vulnerable members affected by the catastrophic events at Grenfell Tower.
In the two years following the launch of the Financial Conduct Authority’s (FCA) work on vulnerability, there have been some genuine and positive changes in policy and practice in a number of sectors.
Vulnerability is unfortunately part of the world in which we live so any progressive steps are greatly welcomed. More recently the FCA called for “meaningful change” for vulnerable consumers.
It is for this reason that teams specialising in vulnerability have rightly sprung up in many
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