The Undercover Insurer Episode Two: Be Wiser gets a visit from Zurich’s Trudi Archer
Andover-based broker features in the second instalment of the five-part video series.
Zurich's head of customer service UK personal lines insurance, Trudi Archer, has gone undercover to quiz the staff of Be Wiser.
Only the broker's chairman, Mark Bower-Dyke, knew the real purpose of her visit as she posed as an independent consultant shooting a corporate video.
Be Wiser has grown to over 500 employees with over 150,000 clients since its launch in 2007. In her investigation Ms Archer quizzed a selection of staff about their interaction with insurers. What could providers be doing
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Insurer
Zurich ‘simplifying’ trading with broker team changes
Zurich has consolidated its commercial and retail distribution teams as it aims to make trading with brokers easier.
Biba 2024: Aviva not afraid of ‘tough’ conversations, but ‘categorially’ committed to broker PL, says MD Morris
Aviva has reiterated its commitment to brokered personal lines business, although it is not opposed to a bit of ‘tough’ love to maintain a consistent approach to the market.
Biba 2024: Brokers and insurers have huge role to play in raising awareness of Martyn’s Law
The insurance industry has a huge role to play in raising awareness of the incoming legislation aimed at protecting premises from terrorism attacks, the audience at the British Insurance Brokers’ Association’s 2024 conference has heard.
Biba Conference 2024 countdown: Zurich’s Jacqui Kelly
Jacqui Kelly, head of sales and distribution at Zurich, looks forward to the positive buzz, celebrating an important birthday and helping the industry become more inclusive.
Ecclesiastical seeks further schemes growth with new broker tool
Ecclesiastical has launched a digital portal, Schemes+, for brokers to help them manage their schemes more effectively, Insurance Age can reveal.
Brokers upbeat on 2024 growth – Aviva
Brokers are more optimistic about growth in the coming year than they have been since before 2020, according to Aviva, with 83% expecting their business to grow compared to 76% last year.
Transparency, team and targets – Zurich boss David Nichols ready to meet and greet brokers at Biba
One year on from his first British Insurance Brokers’ Association conference in the Zurich hotseat, UK head of retail David Nichols shares his key messages for brokers ahead of the upcoming event in Manchester.
Aurora launches policy in partnership with Axa
Managing general agent Aurora has launched its second specialist offering, a management liability policy in partnership with Axa.
Most read
- ‘Not right’: Biba CEO Trudgill reveals sad letter of small broker crushed by regulation
- Jensten wholesale division split sees MD Simon Taylor exit
- Video Q&A: Close Brothers Premium Finance MD Shaun Hooper