FCA publishes inaugural data set on insurance claims

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Regulator releases figures from 38 insurers on claims frequencies, acceptance rates and average pay-out for home, home emergency, personal accident and key cover.

The Financial Conduct Authority (FCA) has published the first set of data in its general insurance value measures pilot, covering the year ending 31 August 2016.

The data includes claims frequencies, claims acceptance rates and average claims pay-out by insurer for four general insurance products:

• home insurance (combined buildings and contents)
• home emergency insurance
• personal accident insurance sold as an add-on to motor or home insurance
• key cover sold as an add-on to motor

The watchdog

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