Insurance Age

CII focuses on customer service with new exam

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    • Andrew Pearce

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An examination unit launched by the Chartered Insurance Institute (CII) is putting customer service at the core of its focus.

The Customer Service in Insurance (IF9) unit aims to boost customer satisfaction levels by educating customer-facing advisers about dealing with the public and adhering to industry best practice.

Topics covered will range from fulfilling customer requirements, as well as maintaining and building client relationships.

It will also encompass the processes that underpin performance, managing workload and time and the main regulatory and legal requirements.

The unit is designed for new starters

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