Hastings Direct rebuked for computer error
Hastings Direct has come under fire from consumers, after it cancelled 3,000 policies based on what ...
Hastings Direct has come under fire from consumers, after it cancelled 3,000 policies based on what it described as a "programming error".
Affected policyholders - mainly young drivers and those living in 'Area 40' postcodes (city centres in areas such as Liverpool, Manchester and Bradford) - were sent a letter informing them that their policy was being cancelled, and that they had seven days to make alternative insurance arrangements.
A spokesman for the Bexhill-based broker said: "We had a
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