Do insurers have referral fee trick up their sleeves?

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Brokers fear impact of insurers changing Tobas to tackle referral fees

Concerns have been raised that insurers could be attempting to tackle the referral fee problem through changes in their terms of business agreements (Toba), rather than taking a public stance as Axa has done. Ageas, Zurich and Aviva have all amended their terms.

Ageas, who sent an update to 2,000 brokers stated the amendment to the first notification of loss was “about keeping control of the claims process and [to] maintain the first point of call with the customer. To manage them through the

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Applied updates on commercial push

Applied Systems has confirmed Arch Insurance is about to enter the pilot phase of onboarding and will be live on the Applied Epic broker management system in April, with Iprism and Ark to follow and more promised in 2024.

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