Moving offshore

"Irreparably damaging" and a "deep level of mistrust" - harsh words indeed to describe the concept of running a call-centre from an overseas base. But these were the words that came from a recent survey by Performance House into the customer perception of offshore outsourcing. The survey was commissioned by outsourcing union Amicus and unveiled a deep level of mistrust of insurers, among other financial services providers, following the Enron scandal.Survey respondents said companies were no