Axa makes two-pronged fraud attack

Axa plans to roll out new front-end imaging workflow technology from NCorp to identify suspicious claims for further investigation.David Williams, Axa's claims director, says high risk claims make up 20% of those submitted. "We need to flag these claims up. We don't want to make our individual claims handlers have to think too much."Meanwhile, Axa has already stepped up its anti-claims fraud initiative, outsourcing a batch of 1,000 household claims to third party cognitive interviewing speci