CII New Generation group warns on customer trust as report highlights barriers
The report said the insurance sector could refocus its efforts towards building trust with its customers, particularly SMEs.
A new report produced by the Chartered Insurance Institute’s (CII) New Generation Broking Group has found that building trust in the insurance sector is one of the industry’s ongoing problems, with customers finding it difficult to see the value of insurance.
Research carried out by the CII has suggested that insurance brokers could add huge value to SMEs. However, as consumers grow doubtful about the products and services available, brokers have to overcome quite a few barriers in order to
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
More on Broker
Simply Business boosts profit 42% in 2023
Xbridge, which trades as Simply Business, achieved double-digit profit and revenue growth in 2023.
Sporting Sponsor: Verlingue
Insurance Age caught up with Neal Lumb, executive director of sales and marketing at Verlingue, to hear about the how the business sponsors a range of clubs and sports.
Four insurers able to restart selling GAP insurance – FCA
The Financial Conduct Authority has confirmed that four insurers can restart selling guaranteed asset protection insurance after it took action in February and March to halt sales across the market.
Biba 2024: Aviva’s Rebecca Gambrell on evolving the digital future
Aviva is listening to brokers’ feedback on what they want to etrade and responding appropriately, according to SME portfolio director Rebecca Gambrell.
People Moves: 13 – 24 May 2024
Keep up to date on the latest personnel changes in insurance.
Ex-broker CEO running to be MP
The former owner and CEO of Erskine Murray Insurance Brokers Tom Bartleet is to run as a parliamentary candidate in the 2024 general election for the Liberal Democrats in South Suffolk.
FSCS confirms zero levy for brokers in 2024/25
The Financial Services Compensation Scheme has confirmed the brokers will not have to pay a levy this financial year.
Broker scepticism on capacity in commercial motor eases but still high at 76%
A survey by Direct Commercial has found 76% of brokers expressing scepticism about the availability of specialists or insurers offering capacity for the haulage, waste disposal and courier markets, down from 83% six months ago.
Most read
- Industry pays tribute to former colleague Geoff Kitchen, who died on Singapore Airlines flight
- Natasha Pettet to lead schemes at Hiscox
- Personal lines the stand out as Aviva UK GI GWP jumps 19% in Q1