Aviva tops Brokerbility satisfaction survey again
Aviva gets best overall satisfaction score, while RSA comes out on top when looking only at performance in accounts.
Brokerbility’s latest insurer satisfaction survey has seen Aviva take the top spot for the second year running.
The research is conducted across Brokerbility members and consists of a set of questions rating insurer performance in claims, underwriting, accounts and overall satisfaction.
According to the network, the survey looked at its key insurer partners Axa, Allianz, Aviva, AIG, NIG, RSA and Zurich. Each Brokerbility member gave feedback on various service criteria using a 1 to 10 rating.
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