Editor's letter - May 2017

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Branching out: Swinton’s redundancy plans highlight the changing habits of customers

As we went to press we broke the story online that Swinton was putting 900 people at risk of redundancy.

The broker said that it was reviewing the size and structure of its branch network as 90 percent of its customers now buy insurance online or over the phone.

The news speaks to another wider fact. That broking must constantly evolve to give customers what they need, how and when they want to buy it

A total of 84 branches are under review alongside a contact centre in Norwich.

The first

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Applied updates on commercial push

Applied Systems has confirmed Arch Insurance is about to enter the pilot phase of onboarding and will be live on the Applied Epic broker management system in April, with Iprism and Ark to follow and more promised in 2024.

GIC completes Miller deal

Institutional investor GIC has completed the takeover of Miller, buying out previous co-investor private equity house Cinven.

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