The Financial Conduct Authority has promised to do more work on improving claims handling and consumer understanding of cover in light of Which? hitting the watchdog with a super-complaint about the ‘broken’ home and travel insurance markets.
Graham Wright, managing director – broker (interim) at Allianz Personal, acknowledges customers have benefited from the soft market, muses about whether consolidation has suppressed new entrants and keeps his cards close to his chest over the insurer’s plans for 2026.
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Managing general agent Volt Underwriting has renewed and increased its binder to underwrite conventional and renewable power generation and midstream risks, adding power construction.
SSP Broker managing director Martyn Mathews crosses his fingers for the roll-out of a pilot insurance-in-education programme in 10-20 secondary schools, and looks to Star Trek for AI-related inspiration.
Soft markets demand sharper thinking to avoid a false sense of security and complacency, argues John Dunn, managing director of distribution and market management at The Clear Group and Brokerbility.