Professional Broking - 2009-09-24
Articles in this issue
Funding concerns for charities
Emmanuel Kenning examines recent charity sector reports and a new insurer offering.
Seeking small green shoots
A tough first half of the year could be leading to nascent recovery, though it is still tough on the UK's high streets, writes Emmanuel Kenning.
Loss adjusters fight downturn
The strains being felt across the insurance industry have not bypassed loss adjusters. The sector is working hard to mitigate the effects, though, writes Rachel Gordon.
CBG teams up with Close
CBG changes strategy for premium finance
Taking the tough decisions for 2010
Unpopular choices on staff, pay and benefits have been taken by managers this year, leaving employees to face salary freezes, unpaid holiday and flexible working hours. Will it be the same next year, asks Andrew Tjaardstra.
Wheely fast
Emmanuel Kenning looks at how quickly insurers can change their motor rates.
Marketing is key in the recession
Brokers need to embrace this difficult but rewarding necessity
It's all about the long term
Andrew Tjaardstra says any small independent broker strategy should be about the long term
Senior managers in the firing line
Kate Tilley and Emily Bourne explain how the Financial Services Authority is likely to implement its promise to hold senior individuals to account in firms found to be in breach of regulations.
Keeping customers' interest
What does engaging effectively with our customers mean and why is it important to keep up with trends in how they prefer to communicate?
Resolving poor insurer service
I am experiencing poor service from my insurer. How should I approach it to change this?
A history of success
Griffiths and Armour has a rich history that has helped establish it as one of the best-regarded brokers among insurers, writes Andrew Tjaardstra.
Brand strategy
Advertising is difficult but it pays to do it well - even more so in a recession. Marketing is more complex still and there are plenty of brokers out there in need of direction, writes Rachel Gordon.
Back to business
Janice Deakin, corporate sales director at Aviva UK general insurance, is busy explaining to brokers Aviva's strategy as it seeks to push up rates and keep commissions under control, writes Andrew Tjaardstra.
The great housing puzzle
The personal household market is growing ever closer to the personal motor model with customers making greater use of aggregator websites. Emmanuel Kenning explores how brokers can differentiate themselves.
Assured improvements
PB asks Richard Divall, director at refurbishment specialist Celltarga - a client of Glamorgan-based broker Moorhouse - about his firm's insurances, many of which are placed with Aviva.