One Call Insurance
One Call was set up by John Radford more than 20 years ago. Based in Doncaster, it offers home, car, motorbike and travel insurance and temporary insurance, learner driver insurance and breakdown.
Adrian One Call Insurance features in the Insurance Age Top 50 Insurance Brokers in Personal Lines listing. Find out what other companies made the cut.
Top 100 UK Brokers 2023: Directory - £50m - £60m
One Call Insurance Services - Somerset Bridge Group (Arch Capital) - Specialist Risk Group (HGGC) - Tysers (AUB Group)
One Call reports £6.25m fall in profit, despite rise in turnover
One Call Insurance has reported a drop in profit to £10.75m (2020: £17m) for the financial year ended 31st December 2021.
Aon confirms cyber incident
Firm states its ability to serve clients has not been impacted by the event.
One Call confirms ransomware attack
The cyber attack, which caused disruption to the broker's IT systems, and the criminal gang behind it are under investigation by the police.
One Call suffers system failure
Customers have been unable to contact the broker via phone or live chat or login to its customer portal since Thursday morning.
Ignite Systems launches broker chatbot service
Yoga Insurance Services, sister company of OneCall, has signed up as the first client.
One Call's turnover falls in 2018
Doncaster-headquartered broker also reported a small rise in operating profit.
The Insurance Age Podcast: 20 September 2019
The Insurance Age team unpick the most recent and most popular stories.
One Call’s Radford launches motor broker
Home and motor broker, Yoga, has been set up almost two years after Radford and One Call were fined for client money failings.
FCA fines down to £60.5m in 2018
Regulator’s annual total falls from £229.5m in 2017.
Review of the year: January 2018
2018 started off with a bang with FCA fines and some big ticket M&A involving Markerstudy and A-Plan.
FCA confirms One Call’s fine and £4.7m hit
John Radford’s £468,600 fine also confirmed.
One Call looks to tech to “disrupt home market”
The broker has partnered with tech provider Roost on ‘home telematics’.
Blog: Is insurance under-fined?
John Byrne of regulation experts Corlytics controversially argues that brokers could see worse from the regulator and says the market should learn from the “painful lessons” in banking.
Podcast: The top 5 stories of the week
Emmanuel Kenning and Siân Barton discuss the key points from the week's news.
One Call reveals a new brand
The announcement comes just weeks after the business and CEO received huge FCA fines for mishandling client money.
Podcast: The top five stories of the week
Ida Axling and Siân Barton discuss the week's top five most read stories.
The Blog Spot: Brexit, client money and embarrassment
If you can’t, won’t or don’t play by the rules expect to see money fly out of your wallet, writes Siân Barton
One Call fine “a shot across the bow”
Brokers have reacted to the huge penalty and renewal restriction that the FCA placed on One Call following client money mistakes.
Brokers urged to take action on client money handling after One Call's FCA fine
Firm also faces £4.6m hit as it suffers first known renewal fees suspension.
One Call responds to huge FCA costs and £4.6m renewal hit
One Call and Radford express regret for client money “miscalculation” and insist their intention was to help consumers.