FOS reveals top five most complained about insurers


The top five most complained about insurers in the UK in the second half of 2017 were Direct Line Group, under the name UK Insurance, followed by Aviva, RSA, Ageas and Axa, according to figures published by the Financial Ombudsman Service (FOS).

The FOS revealed that Direct Line received 1,387 new general insurance complaints (which excludes payment protection insurance) in the period.

Meanwhile Aviva had 916 new complaints, RSA received 602, Ageas 597 and Axa 556. The figures do not take into

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