Post Intelligence Benchmarking - Loss adjuster insight: Hitting the bullseye?

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Which loss adjusters are nailing the bullseye on service? Which can’t seem to hit a barn door at 10 feet? Last Autumn saw the publication of our first ever ranking of loss adjusters’ performance. The results, tapped straight from staff at the front-line of claims handling, generated a lively interest – leavened, in some quarters, by anguish.

Our 2011 study was more sophisticated than that of 2010. It made a clear distinction between performance on commodity claims and on major losses, providing