Insurance Age - 2010-01-04

The promised land

Over the years, RSA has acquired a somewhat unfavourable reputation for not delivering on its promises, however Mike Lawton pledges that such 'sins' are now a thing of the past. Martin Friel tracks the insurer's 'journey of enlightenment'

Agenda: The direct debate

The surprising news over the last couple of months was that Quinn Insurance had taken over from RSA the role as primary insurer for Laing O'Rourke on a direct basis. This seems to have been a deal done between the two Irish principals and not one…

Survival of the fittest

This month's power hour asks what insurance can expect from 2010 and how the industry as a whole can continue to keep its head above the water. Martin Friel reports on the debate

Playing rough

With insurers bolstering profitability through substantial reserve releases that have, in turn, caught the eyes of investors, brokers may be waiting in vain for the return of a hard market, writes Edward Murray

Small is beautiful

Louise Meeson finds that the perception of large insurers' service as faceless and impenetrable is leading brokers to smaller players better able to handle niches and small risks

Outlook 2010

The only certainty over the coming year is change, with brokers seeking new avenues to secure their businesses while regulatory control could undergo seismic shifts in the UK and Europe, writes Jessica Pothering

Changing the face of PPI

The bad atmosphere surrounding payment protection insurance (PPI) seems to have tainted the sector to such an extent that it may not survive much longer in its current form, writes Liz McMahon

The value conversation

Steve Smith argues that personal lines customers are beginning to see the shortcomings of aggregators and that brokers must therefore engage with potential clients to promote their worth

Underwriting under control

The ability to deliver on professional promises is more pertinent than ever in today's market. Peter Joy, principal of Insurance 360, analyses results of an exclusive survey to find out which underwriters are proving the most capable