Customer service
Meet the MGA: Ventis
With a ‘breath of fresh air’ Latin-inspired name, CEO Gareth Roberts, pictured second right, explains why Ventis’ USPs of rapid service and sector expertise are helping it gain traction in the real estate market.
Gracechurch awards regional claims Service Quality Marque to insurer trio
Independent insurance research consultancy Gracechurch has awarded its Service Quality Marque to Allianz, Chubb and Ecclesiastical for UK regional claims.
Broking Success: Customer service is key for retention
Ben Henderson, managing director of Brownhill Group, is looking to expand the family-run broker’s in-house schemes and double gross written premiums.
Blog: Digital systems – More a present day necessity than futuristic vision for brokers
Brokers can make a leap in terms of managing client relationships and understanding market dynamics through using digital systems. Stubben Edge director of intermediary Andy Waring looks at what is available and how they can be implemented for maximum…
Review of the Year 2023: JMG Group’s Nick Houghton
Nick Houghton, CEO of JMG Group, reflects on the handsome multiples being paid for brokers and why he does not like the phrase ‘direction of travel’.
Gap between best and worst commercial insurers widening, according to Biba members
The results of the latest Insurers Monitor benchmarking report from the British Insurance Brokers’ Association and consultancy Gracechurch show that the average commercial insurer Net Promoter Score (NPS) is up by 9 points since January, and +16 points…
Acturis unveils API integration with insurtech
Acturis has partnered with insurtech FullCircl to integrate its SmartBroker solution into the platform.
Theo Duchen, Lea Cheesbrough, Partners& and Marsh win big at UK Broker Awards 2023
Hailed as “a true technology entrepreneur”, Theo Duchen, co-founder of Acturis, pictured, won the Achievement Awards at the 2023 UK Broker Awards last night at the VOX, NEC, Birmingham.
Passing the £1,000,000 milestone
It is a cliché, but there is a saying that the first million is the hardest. With this in mind, Jonathan Swift canvassed opinions from broker founders to find out their experiences of passing this number in gross written premium or – in some cases –…
One Call boosts policy count and profits in 2022
Doncaster-headquartered One Call Insurance Services has posted double digit increases in profits and policy count for 2022.
Blog: Market challenges make it the ideal time for brokers to digitise
Far from being a risk, digitisation is the best protection brokers can invest in to reduce the impact of market uncertainty. And Risto Rossar, CEO and founder of Insly, argues the timing could not be better given ongoing challenges from recruitment to…
Canadian brokers praise ‘fantastic leader’ Storah ahead of move to become Aviva UK CEO
UK and Irish insurance brokers can expect their new local Aviva CEO to be an ‘enabler’ who ’understands the importance of strong broker relationships,’ according to their counterparts in Canada.
Brokerbility’s John Dunn on how to counter poor insurer service
Intermediaries do not have to accept poor insurer service and be done with it, argues Brokerbility managing director John Dunn. Strategic partnerships and a better use of data can help improve trading and smoothe the client-broker relationship.
Acturis snaps up Broker Buddha to enter US market
Acturis has entered the US market with the acquisition of digital engagement plaform Broker Buddha.
‘A major breakthrough’ – ChatGPT bots to revolutionise broker customer service
Ignite Insurance Systems has launched a super-advanced artificial intelligence bot to answer insurance customer queries. Technology enthusiasts believe this is the start of an AI-powered chatbot revolution in dealing with customer interactions. But this…
Brokers warn insurers they risk losing more business to MGAs
Mainstream insurers need to heed the lessons of the post pandemic decline in service or face losing more market share to managing general agents.
In Depth: Building a USP to make a broker network stand out
Networks are playing an increasingly important role in helping build and grow the independent broking successes of the future. With so much competition to choose from though, how are these businesses looking to differentiate themselves? Martin Friel…
Hear from WTW, Gallagher, Movo, Brokerbility and Applied at the next Broker Breakfast session
The next Insurance Age Broker Breakfast will take place on Wednesday 14 June in Bristol.
UK Broker Awards deadline extended until 26 May
The deadline for the 2023 UK Broker Awards has been extended until this Friday (26 May), so you still have a chance to be in it to win it!
Interview: Eddie Hooker, Hamilton Fraser
Hamilton Fraser founder Eddie Hooker wants his broker to continue building digital excellence in commercial lines. He talks to Saxon East about the broker's beginnings, GRP's ownership, and plans for the future.
Insurers respond to broker meeting challenge and criticism
To coincide with today’s third anniversary of the UK’s first Covid-19 pandemic lockdown, Insurance Age polled providers to find out how they have sought to re-engage face to face with brokers.