The brokers I meet to discuss digital marketing tend to fall into one of two camps.
They are, writes Mike Berry, strategic digital marketing consultant and trainer for The Marketers' Forum, either:
i) "It's the future. We're doing loads of digital stuff. We love it."; or
ii) "Yes we know it's a growing area but the business is under real pressure right now and resources are stretched. Maybe next year."
If pressed about the much-used term return on investment from their digital marketing, the first group will usually admit they have no idea. Off the record, the second group may say something like "to be honest, we don't know where to start and we just can't face it at the moment."
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