In-depth - Personal lines: The omni-channel future
From a high street presence to mobile phones, brokers need to offer a range of possible ways to engage with new customers and hold onto existing clients
Service to customers is at the heart of what personal lines brokers do but new technologies and evolving customer demands mean that intermediaries have to grow and change with the times.
Brokers are able to communicate with their clients in a diverse range of ways nowadays including face-to-face, websites, emails, social media platforms, and on the phone – otherwise known as omni-channel.
Omni-channel is a buzzword in all retail sectors and it is no exception
Only users who have a paid subscription or are part of a corporate subscription are able to print or copy content.
To access these options, along with all other subscription benefits, please contact info@insuranceage.co.uk.
You are currently unable to print this content. Please contact info@insuranceage.co.uk to find out more.
You are currently unable to copy this content. Please contact info@insuranceage.co.uk to find out more.
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Printing this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Copyright Infopro Digital Limited. All rights reserved.
You may share this content using our article tools. Copying this content is for the sole use of the Authorised User (named subscriber), as outlined in our terms and conditions - https://www.infopro-insight.com/terms-conditions/insight-subscriptions/
If you would like to purchase additional rights please email info@insuranceage.co.uk
Most read
- In Depth: Managing cyber risk in an ever-changing security landscape
- Covéa cuts losses but underwriting deficit grows
- JMG strikes its biggest deal of 2024 with BQI swoop